FAQs

Delivery

Our products are shipped through Delhivery. In case your pin code is not serviceable by Delhivery we will ship through Speed Post. We offer Cash on Delivery (CoD) but it comes with a ₹75/- charge

We usually ship within 24 hours Monday to Saturday. Delhivery usually delivers within 24 hours if your pin code is within one of the Metros. Anywhere else in India, you can expect to receive your order within 48 – 72 hours.

International shipments can take anywhere between 7 – 15 working days.

All our packaging is made from recycled cotton. Don’t worry, it is designed to keep your clothes safe during transportation. We’ve not had any complaints so far but if you get a faulty product, please send it back and we will be happy to send you a replacement.

Yes, we ship internationally. Shipping charges are fixed at ₹1500/- to anywhere in the world. We use Speed Post for international shipments.

Payments

You can choose to pay for your order using your Debit Card, Credit card or through Internet Banking. If you are not comfortable with using your bank details online, please choose our COD option. We are sorry but we have to charge you ₹75 for this service.

Buying Online these days is quite safe. We respect your privacy and take every precaution necessary to ensure your data is protected. We use Secure Socket Layer (SSL) encryption technology, the industry-standard authentication and encryption technology, to protect personal information that we collect.

Sorry but we don't accept International Payments yet. As soon as we do, you'll be the first to know.

Orders and Returns

No. You can place an order as a guest. Although, when you enter your shipping details, an account is created for you automatically.

You can track your order here. You can also use the links in the footer and login/registration area

You can cancel or change your order anytime but before it has been dispatched. Just send us an email at orders@samtana.com

You can return a product within 14 days of purchase if it has not been worn or washed. We’re sorry but you will have to bear the courier charges. Please courier your product back to the address below and we will happily replace it for you or give you store credit, no cash refunds are possible unless there is a fault on our part.

Samtana Eco Clothing Pvt Ltd, Rajalli Arcade, No 41, 1st main, Sanjaynagar Main Road, RMV 2nd Stage, Bangalore – 560094. Ph: +91-9741984994.

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