FAQs

Here are some common questions we get asked

Shipping

What Shipping Methods Are Available?

Our products are shipped through Delhivery. In case your pin code is not serviceable by Delhivery we will ship through Speed Post. We offer Cash on Delivery (CoD) but it comes with a ₹75/- charge

How Long Will It Take To Get My Package?

We usually ship within 24 hours Monday to Saturday. Delhivery usually delivers within 24 hours if your pin code is within one of the Metros. Anywhere else in India, you can expect to receive your order within 48 – 72 hours.

International shipments can take anywhere between 7 – 15 working days.

What Packaging do you use?

All our packaging is made from recycled cotton. Don’t worry, it is designed to keep your clothes safe during transportation. We’ve not had any complaints so far but if you get a faulty product, please send it back and we will be happy to send you a replacement.

Do You Ship Internationally?

Yes, we ship internationally. Shipping charges are fixed at ₹1500/- to anywhere in the world. We use Speed Post for international shipments.

Payments

What Payment Methods Are Accepted?

You can choose to pay for your order using your Debit Card, Credit card or through Internet Banking. If you are not comfortable with using your bank details online, please choose our COD option. We are sorry but we have to charge you ₹75 for this service.

Is Buying On-Line Safe?

Buying Online these days is quite safe. We respect your privacy and take every precaution necessary to ensure your data is protected. We use Secure Socket Layer (SSL) encryption technology, the industry-standard authentication and encryption technology, to protect personal information that we collect.

Do you accept International Payments?

At the moment, we only accept PayPal.

Orders

and

Returns

Do I need an account to place an order?

No. You can place an order as a guest. Although, when you enter your shipping details, an account is created for you automatically.

How Do I Track My Order?

You can track your order here. You can also use the links in the footer and login/registration area

How Can I Cancel Or Change My Order?

You can cancel or change your order anytime but before it has been dispatched. Just send us an email at [email protected]

How Can I Return a Product?

You can return a product within 14 days of purchase if it has not been worn or washed. We’re sorry but you will have to bear the courier charges. Please courier your product back to the address below and we will happily replace it for you or give you store credit, no cash refunds are possible unless there is a fault on our part.

Samtana Eco Clothing Pvt Ltd, Rajalli Arcade, No 41, 1st main, Sanjaynagar Main Road, RMV 2nd Stage, Bangalore – 560094. Ph: +91-9741984994.

Still need help? Send us a note!

Follow us on Social Media

022032051 041

Get in Touch

12 + 3 =

Pin It on Pinterest